Plan Transition Education Toolkit
Overview:
The goal of this toolkit is to help alleviate some of the nervousness and answer employee questions when your workplace savings plan is changing to Fidelity's recordkeeping services. It is designed to be applicable for any plan and will complement your plan-specific materials
Toolkit
View the available toolkits, download the materials you want to use, and edit the resources as needed. Get started by accessing our Transition Road Map.
| PRE-TRANSITION |
Share these communications to help participants understand what to expect during the plan transition. When a plan moves to a new recordkeeping provider, participants may experience a hold period during which access to their accounts may be limited or unavailable. These materials explain the transition process and any actions participants may need to take.
“Welcome to Fidelity” Explainer Video
Pre-transition toolkit: This toolkit includes a postcard and digital signage, that both have QR codes directing to the explainer video. |
| DURING TRANSITION |
Employees may have questions about updating their accounts. These communications explain what to expect during the hold period and outline any actions participants may need to take. |
| SCENARIO A – Investment Mapping | |
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Use this content if the plan transitions to Fidelity with assets mapping to what the Plan Sponsor believes are funds with similar investment objectives and risks. This scenario requires NO action on the part of the employee.
Investment Mapping toolkit: This toolkit includes digital signage and email copy to help build awareness that the workplace savings plan is transitioning to Fidelity and to guide participants on any actions they may need to take. |
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| SCENARIO B – Investment Election Window | |
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Use this content if the plan transitions to Fidelity with an investment window during which participants choose their investments or otherwise get invested in the default fund. In this case, there IS action needed by the employee.
Investment Election toolkit: This toolkit includes digital signage and email copy to help participants understand and take the necessary actions. |
| POST-TRANSITION |
Once employee access has been restored, these communications can be shared with participants. Post-transition toolkit: This toolkit includes two digital sign options to communicate that the workplace savings plan has transitioned to Fidelity. One version features a QR code for downloading the NetBenefits® app, while the other includes a text code that participants can use to set up their plan beneficiaries. |
| OTHER HELPFUL RESOURCES |
Onboarding resources Fidelity provides to enhance the customer experience, available for use at any stage of the participant journey.
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