Resources to help engage and protect your employees

Tips for you and your participants to keep their information and accounts secure.


Keeping plan sponsors and participants protected from potential online threats is a top priority for Fidelity. But we can't do it alone. An important part of our commitment to customer protection is offering resources to help educate and engage participants.

Accurate digital contact information is crucial
When your participants keep their digital contact information up to date, they can access their accounts more securely from any device, any time. And Fidelity can quickly contact them to verify certain online account activity. Download the Account Security Toolkit to access resources (email templates, posters, etc.) you can share with your participants to help reinforce the importance of keeping up-to-date digital contact information. The toolkit also includes helpful resources to promote online security best practices.

Educate your participants to avoid cyber scams
Fidelity has resources available to help your participants stay alert to keep their information and their accounts safe. Send this OFT email to your participants to educate them on common scams and how to avoid them. This email links to a helpful one-pager on the NetBenefits site.

Learn more about other ways we're committed to online security and protecting participants' accounts below.

In addition to cyber monitoring routines, Fidelity has also implemented these key security features:

NetBenefits 2-factor authentication: We've added an extra layer of security to a participant's NetBenefits account to prevent someone from accessing the account or performing certain transactions, even if they have the password. Access this participant-ready flyer for more information about 2-factor authentication (and 2-factor at login).

Real-time alerts: We send immediate notification of account changes.* Examples include loan transactions and changes to personal information used for security purposes.
*The participant must have an email or phone number on file within NetBenefits.

NetBenefits Security Center: Within > Profile, a participant can access the new Security Center to update or change their username, password, or security question, review the Customer Protection Guarantee, browse online security content in the Library, and more.

NetBenefits Learn: We've gathered a variety of educational cybersecurity resources (articles, videos, infographics) for participants to browse: > Learn > Identity protection.

As a plan sponsor, what else can you do?

Many of Fidelity’s fraud detection and prevention measures rely on participants engaging with us to help protect their accounts. Learn more about the top 5 things participants can do to protect against cybercrime:

1.    Set up online access for your Fidelity NetBenefits® account with a unique username and password.
2.    Sign up for 2-factor authentication at login to further protect your Fidelity NetBenefits account.
3.    Add or update your mobile phone number and email address.
4.    Sign up for eDelivery and monitor your Fidelity NetBenefits account.
5.    Enable Fidelity MyVoice®.

With an eye on increasing both the security and convenience of your participants' phone experience, Fidelity MyVoice® allows participants to create a "voiceprint" to confirm their identity via phone. Encourage your participants to Enable their voiceprint when they call a representative. It takes less than a minute.

For more information on online account security best practices, please contact your Fidelity representative.

1. 2018 User Authentication and Security Practices research by Corporate Insight. Fidelity ranked No. 1 in online and phone channel security out of 11 brokerage firms.

For plan sponsor use only.
Fidelity Investments Institutional Operations Company, Inc.
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